KEDCO Boss Pledges Commitment to Improved Service Delivery, Customer Satisfaction

By Ibrahim Hamisu, Kano.

The Ag. MD/CEO of kano Electricity Distribution Company, Abubakar Yusuf, in his maiden visit to all regional offices across Kano, Katsina and Jigawa states, discuss best ways of improved and  efficient service delivery to customers.

This was contained in a statement issued to journalist by the Head of Corporate Communications, 
Sani Bala Sani in kano, after completion of the tour, on Wednesday.
Sani said, the visitation and engagement with all staff was topmost of the MD/CEO’s priorities 
since assuming duty and was predicated on the strategic need to solicit support and endorsement
of all towards actualisation of the organisation’s renewed vision of improved service delivery to 
its numerous customers. 

The statement further said, the Ag. MD/CEO gave insight on his Board and Management’s 
immediate plans for KEDCO, while explaining that their vision is to ensure there is greater financial 
performance of the Company, underscored by hard work, integrity, professionalism, fairness, 
accountability, transparency, synergy and collaboration towards excellent service delivery.

Accordingly, Yusuf gave insights on his target to improve the Company’s operational efficiency 
through effective energy accountability and commercial efficiency for sustainable growth of the organisation.

He challenges staff to be good ambassadors of the company and ensure all customers’ feedback 
are channelled appropriately for immediate implementation, noting that KEDCO customers 
always deserve best of services.

“We must respect our customers, listen to them, and ensure we serve them better because they are the reason we are in business and we cannot effectively operate if our customers are not 
pleased with our services” he added.

In their individual remarks, the regional staff echoed their unreserved pledge to support the management to deliver on their mandate and applauded the Ag. MD/CEO for being the first, since inception, to visit and engage with all the staff across the Company’s coverage area.